DeA Luxe Collections offers a one-year warranty against manufacturing defects, provided that the item has been used and maintained in accordance with the provided care instructions. The warranty does not cover damage resulting from misuse, drops, impacts, improper contact with chemical products, or alterations made by third parties. Each request will be evaluated to determine the cause of the issue.
To preserve your item, avoid contact with perfumes, creams, cleaning products, and other chemical substances. Remove the item before bathing, entering swimming pools or the sea, or engaging in activities that may cause impacts or excessive friction. Clean it with a soft, dry cloth and store it in a dry place, protected from friction with other items. Please also observe any specific instructions provided for each individual product.
Failure to follow a care instruction does not automatically void the entire warranty. The warranty will be excluded only when the damage in question is related to improper use or maintenance of the item.
To request an evaluation, please contact DeA Luxe Collections via Instagram Direct, providing your proof of purchase, photos of the item, and a brief description of what occurred. The appropriate resolution will be communicated following an assessment.