Shipping Policy
Last Updated: October 22, 2026
At DeA Luxe Collections, we want your shopping experience to be simple and enjoyable. This policy explains how orders are processed and shipped.
1. Shipping Destinations
We currently intend to serve customers within the United States. Delivery availability depends on the destination and the shipping options available at checkout.
Shipping coverage and geographic restrictions: [TO BE CONFIRMED].
2. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been received and confirmed.
Business days exclude weekends and applicable holidays. Additional processing time may be necessary in certain circumstances.
Processing time is separate from shipping transit time.
3. Shipping Method and Delivery Estimates
Orders are shipped using the United States Postal Service (USPS).
The estimated delivery time is 2–5 business days after dispatch. This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, postal operations, weather, holidays, and other circumstances.
If we cannot ship an order within the promised timeframe, we will provide any notice and options required by applicable law.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before an order is completed.
Shipping rates, free-shipping promotions, and any minimum purchase requirements: [TO BE CONFIRMED].
5. Order Confirmation and Tracking
Customers should receive an order confirmation using the contact information provided at checkout.
Tracking information will be provided when available for the selected shipping service. Please allow time for tracking updates after dispatch.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information.
If you notice an error, contact us as soon as possible at dealuxecollections@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a delivery issue arises from an incorrect or incomplete address, we will review the circumstances and communicate the available options.
7. Delayed, Lost, or Damaged Packages
If your package is delayed, appears to be lost, or arrives damaged, contact us at dealuxecollections@gmail.com.
Please include your order number and, where applicable, photographs of the damaged item and packaging. We will review the situation and, when appropriate, work with USPS to investigate the issue.
Nothing in this policy limits any rights or remedies available under applicable law.
8. Contact Us
For shipping questions or assistance with an order, please contact:
DeA Luxe Collections
Email: dealuxecollections@gmail.com
Website: https://dealuxecollections.com
Returns & Refunds Policy
Last Updated: October 22, 2026
At DeA Luxe Collections, we want our customers to shop with clear expectations. Please review this policy before placing an order.
1. Voluntary Returns
DeA Luxe Collections does not accept voluntary returns or provide refunds solely because a customer changes their mind, selects the wrong item, or no longer wants a product after purchase.
This restriction does not apply where a return, refund, cancellation, or other remedy is required by applicable law.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact dealuxecollections@gmail.com within 30 days of delivery.
Please include:
Your order number.
A description of the issue.
Photographs of the item and its packaging, where available.
We will review your request and explain the appropriate next steps. Depending on the circumstances and applicable law, the resolution may include a return, replacement, or refund.
The 30-day reporting period does not limit rights that cannot lawfully be restricted.
3. Exchanges
We do not offer voluntary exchanges.
If an item is damaged, defective, or incorrectly supplied, please contact us so we can assess the situation and determine an appropriate remedy in accordance with applicable law.
4. Return Shipping Costs and Method
For approved returns, customers are generally responsible for return shipping costs, except where applicable law requires DeA Luxe Collections to cover those costs or other arrangements apply.
We recommend using the United States Postal Service (USPS) to send return packages. We also recommend selecting a service with tracking and keeping proof of postage.
Please contact us before returning an item to receive the return instructions and applicable return address.
Return address and authorization procedure: [TO BE CONFIRMED].
5. Refunds and Processing Time
When a refund is due or approved, it will be issued to the original payment method, where technically possible and legally appropriate.
Refunds will be processed within 10 days after the returned product has been received by DeA Luxe Collections, subject to applicable law and the circumstances of the return.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Nothing in this policy limits any refund or cancellation rights required by applicable law.
6. Order Cancellations
If you wish to request cancellation, contact dealuxecollections@gmail.com as soon as possible.
Cancellation may not be possible after an order has been processed or shipped. Any cancellation rights and refund obligations required by applicable law continue to apply.
7. Contact Us
For questions about returns, damaged items, incorrect orders, or refunds, please contact:
DeA Luxe Collections
Email: dealuxecollections@gmail.com
Website: https://dealuxecollections.com
